Good2Talk is a helpline dedicated for post-secondary students in Ontario, with a primary focus on students aged 17 to 25. While Good2Talk specializes in providing professional counselling and information and referral services for 17 to 25-year olds currently enrolled at one of the province’s publicly-funded post-secondary institutions, any student who calls the helpline will receive support based on an assessment of their needs. Good2Talk provides all callers with completely free, confidential service, in English and in French, 24/7/365 days a year. To contact Good2Talk, call 1.866.925.5454 or connect thru 2-1-1 any time, day or night.
Good2Talk is a bilingual phone service staffed by qualified, paid professionals with education, professional experience and specialized training in either counselling or information and referral. When you call Good2Talk, you’ll be asked to choose between two options: the first is to speak with an Information and Referral Specialist who can provide you with up-to-date information about mental health or drug and alcohol services and supports on campus and throughout Ontario. The second is to speak with a professional counsellor about any concerns you might be having, including but not limited to stress or issues affecting your well-being, mental health, academic stress or personal relationships.
Good2Talk is available for post-secondary students in Ontario only.
It depends. If you call from a cell phone, the number may show up on your bill. Even though we’re committed to providing confidential service, cell phone service providers bill their customers in different ways which sometimes may include showing dialled phone numbers. Keep in mind that our number will not show up on your bill if you call us using a land line. You could also consider using a pay phone if you’re worried about this.
Good2Talk is available 24 hours a day, 7 days a week, 365 days a year.
Good2Talk’s Information and Referral Specialists provide up-to-date information on mental health and addiction services and can refer you to on- and off-campus services in your local area or an area you prefer. This can include services for counselling and mental health, crisis support, addiction treatment centres, and self-help groups.
Good2Talk’s counsellors will use their professional counselling skills to talk through any challenge you might be facing. They can also provide information about on- and off-campus resources including but not limited to support groups, financial aid, health services, academic accommodations for a disability, employment services and legal aid.
Good2Talk’s professional counsellors can provide you with information about academic services available on your campus, but we do not provide tutoring or academic counselling. Our professional counsellors can counsel students around issues of stress and coping with academic pressures. Counsellors and Information and Referral Specialists can also provide referrals for ongoing on- and off-campus mental health and well-being supports as needed.
You are welcome to ask to speak with a male or female counsellor, and Good2Talk will try to accommodate these requests. However, it depends on who is available at the time of your call.
Good2Talk’s professional counsellors can provide information about your campus financial services offices including how to contact them as well as basic information about other financial supports including Ontario Works and the Ontario Student Assistance Program (OSAP). However, we do not provide financial counselling or information about specific scholarships, grants or bursary programs. That information would be provided by your campus financial services office.
Good2Talk is 100% confidential – you don’t have to provide any identifying information. We may ask for your postal code or the school you are attending in order to find you services or supports you may want to access. However, you are always in control of the information you choose to provide to us.
Because Good2Talk’s service is confidential, your school will not know that you have contacted the helpline. The only time anyone else will know you have called Good2Talk is if there is imminent risk of harm to yourself or others and we have identifying information (such as your name and address). In that case, we have a duty to report and are required by law to contact the police or other authorities.
You can call Good2Talk any time to discuss anything, including witnessing or being a victim of a crime. Our Information and Referral Specialists and professional counsellors can talk to you about whatever happened, and give you information, recommendations and support so that you may access whatever resources are necessary should you choose to report a crime (such as a local service, medical, police or emergency services).
If there is a medical emergency or a need for police assistance, your first call should be 9-1-1.
Good2Talk’s professional counsellors can provide immediate counselling to you on any issue or challenge you are facing. Our Information and Referral Specialists and professional counsellors are trained in crisis intervention and response as well as Applied Suicide Intervention Skills Training, and can connect anyone in need of urgent help to emergency services through a three-way call, if needed.
At this time, Good2Talk provides only telephone services.
You can call Good2Talk any time about anything that impacts your health and well-being. We can talk to you about what you are going through and help you develop a plan. We can also refer you to local supports, either at your school or in your community, so that you can get ongoing help.
Yes, you need to be a full- or part-time student that is currently enrolled, or will soon be attending, a post-secondary institution in Ontario.
Good2Talk’s services are offered in English and French. If you don’t speak English or French, our Information and Referral Specialists can access a translation service for you (available in over 170 languages) and refer you to resources if they are available in your preferred language.
Good2Talk is a partnership between Kids Help Phone, ConnexOntario, Ontario 211, and the Ontario Centre of Excellence for Child and Youth Mental Health.
Good2Talk is funded by The Ontario Ministry of Training, Colleges and Universities.
Good2Talk’s counsellors will use their professional counselling skills to talk through any substance use or abuse challenge you might be facing. Our Information and Referral Specialists also are trained and have information about services on campus and in the community that can assist you with a substance use concern of any kind. They can also explain how to access those services and how they work.
Good2Talk’s professional counsellors can provide immediate counselling to any student experiencing a mental health challenge or who has been diagnosed with a mental disorder. However, Good2Talk offers single counselling sessions and is therefore not a resource for long-term counselling. Our Information and Referral Specialists can direct you to services on campus and in the community that can help you regardless of whether you have a diagnosis or not.